Frequently Asked Questions

Orders & Shipping

 

Where do you ship to?

We currently ship to The Netherlands, Belgium, Germany and other European Union countries.

 

Do you offer free shipping?

Yes. We offer free shipping to Belgium, the Netherlands, and Germany on orders over €50, and free shipping to other EU countries on orders over €75. Shipping costs for smaller orders are calculated at checkout.

 

How long does delivery take?

Orders are usually processed within 1-2 business days. Delivery times vary by country, but most orders arrive within a few business days after dispatch.

 

Can I track my order?

Yes. Once your order ships, you'll receive a tracking link by email so you can follow your package.

 

 

Returns & Exchanges

 

Can I return my jewelry?

Yes. If you're not completely happy with your order, you can return unworn items within 14 days of delivery. Items must be in their original condition and packaging.

How do I start a return?

Simply contact us with your order number and we'll guide you through the return process.

 

 

Warranty

 

Do you offer a warranty?

Yes. All jewelry comes with a 12-month warranty covering manufacturing defects or unusual discoloration. If something isn't right, contact us and we'll repair or replace your piece.

 

 

Products & Care

 

Will my jewelry tarnish?

Our jewelry is made from high-quality stainless steel, which is tarnish-resistant and designed for everyday wear. For detailed care tips, visit our Jewelry Care Guide.

 

Is your jewelry safe for sensitive skin?

Yes. Our stainless steel jewelry is hypoallergenic and gentle on sensitive skin.

 

Contact

 

How can I contact you?

You can reach us anytime through our contact page or by email: polagracejewelry@gmail.com . We're happy to help with any questions.