Returns & Exchanges Policy

We want you to love your jewelry.

If something isn't quite right, we're happy to help


Returns

You can return your item(s) within 14 days of delivery.

To be eligible for a return, items must be:

  • unworn and unused
  • in their original condition
  • returned in the original packaging

For hygiene reasons, we may not accept returns on worn earrings.


How to start a return

Simply email us with:

  • your order number
  • the item(s) you'd like to return
  • We'll guide you through the next steps and provide return instructions.

 

Refunds

Once we receive and inspect your return, we'll process your refund.

  • Refunds are issued to your original payment method
  • Please allow a few business days for your bank to process the payment

Shipping costs are non-refundable unless the item is faulty or incorrect.

 

Exchanges

Need a different style or size?

The easiest way is to return your item and place a new order.

This helps us process everything faster for you.

 

Damaged or faulty items

If your item arrives damaged or you experience a manufacturing defect, please contact us within 7 days of delivery with photos.

We'll repair, replace, or refund your item free of charge.

All jewelry is covered by our 12-month warranty against manufacturing defects.

 

Questions?

If you have any questions about returns or exchanges, feel free to contact us anytime - we're happy to help.